Tips for shopping safely

Use the shopping cart

It is the easiest way to complete a transaction—especially when buying multiple items. It also provides a strong layer of security, as both the buyer and seller must provide personal information to use it; this makes it unattractive for scammers to go down that route.

For purchases made via the shopping cart, Buyer Protection also allows the buyer to open a support case if the item's condition does not match the seller's description.

Always communicate through Reshopper

Professional scammers prefer to transact outside the platform, and even if you aren't dealing with a scammer, we cannot assist with disputes arising from transactions made outside the app.

Other tips

• Be wary of sellers who insist on transacting outside the app—for example, by asking for your mobile number; scammers often use this tactic.
• If the item needs to be shipped, use Reshopper Shipping with Buyer Protection for an easy, secure, and scam-free process! You can choose shipping via Bring, GLS, dao, or instabox.
• If something sounds too good to be true, it often is. If an item is unrealistically cheap, it might be a good idea to meet the seller in person to verify that the item is genuine.
• Never transfer money via standard bank transfer or instant bank transfer. When buying via the app, you can opt for Buyer Protection and pay through the app instead.
• Ask the seller to take photos of the actual item if the listing uses stock photos from the internet.
• Check the seller's profile. How old is the profile? You can check this on the specific shop page. If the profile is brand new and lacks a clear, recognizable profile picture, this may be cause for suspicion.
• If you suspect fraud, report the shop to support@reshopper.com.
• Ask questions about the item

If there are details about an item that are important to you, make sure to ask about them before making a purchase. This is especially important when shipping is involved, as you don't have the opportunity to inspect the item in person before buying. You might want to ask about the item's condition—for example, whether there are stains, loose threads, or pilling; if the zipper works; if the item was washed in hypoallergenic detergent; or if it comes from a smoke-free or pet-free home—along with any other questions you find relevant. Always make sure to use our trading system, Reshopper Shipping (which includes buyer protection), or ensure you have buyer protection when arranging for local pickup. You can read more about how buyer protection works and how you are covered here.

Be considerate

Reshopper was created for families with children, allowing them to quickly sell their used children's items and prevent them from just gathering dust. In many cases, the value of these used items is relatively low, meaning the seller's profit is often limited. Many sellers use Reshopper to keep used children's items in circulation rather than throwing them away. This is a great goal in itself—and excellent for both the environment and you as a buyer—so it is a good idea to be a considerate buyer to ensure the seller also has a positive Reshopper experience.

When making an offer

Many Reshoppers set a fixed price for their items, often a low one. If an item is reasonably priced, consider whether there is a real reason to ask for a discount just for the sake of it. It is also a good idea to respect instances where a seller has specified a fixed price and indicated that they do not wish to receive offers.

When you want an item shipped

Not all users are willing to ship items, so they may not expect to be asked about shipping if they haven't indicated it on the item listing. However, if you find an item you simply can't live without, expect to pay for postage on top of the item price, and politely ask if the seller is willing to ship via Reshopper Shipping with buyer protection.

Once you have made an agreement with the seller

Families with children lead very busy lives, so it is a good idea to stick to agreements made with other Reshoppers to ensure the seller isn't left waiting in vain. Of course, anyone can fall ill or face unexpected situations, so it is always good practice to send a message letting them know you are unable to make it.