Private pickup

For private pickups, Reshopper’s secure trading system provides buyer protection, assisting you should any issues arise with your purchase, while also eliminating the need to arrange payment outside the platform.

Additionally, you need to coordinate details regarding where and when the item will be handed over. Stick to the agreements you make and be sure to communicate any changes, such as a change in time.

Important! Always use Reshopper’s trading system. If payment is made outside of Reshopper’s system, you must agree on the payment method yourselves, and you will not be protected against issues such as fraud.

Remember to check that the item meets your expectations when you pick it up so you don't get home and regret the purchase. As a general rule, items are sold "as seen," and the right to make a claim regarding defects applies only if the buyer and seller have agreed to it. Always remember to get the agreement in writing.

If you do return home with an item that you believe is in a different condition than described—and the transaction is covered by Reshopper’s Buyer Protection—you should first contact the seller to see if you can resolve the disagreement yourselves. If you cannot find a solution, you can click the buyer protection button, describe the issue, and submit three photos to our support team. We will guide you through the process of resolving the issue and assess your eligibility for compensation.