My package is damaged.

Shipping via Reshopper

All shipments are covered by our buyer protection when you use Reshopper shipping: dao covers up to DKK 2,500, GLS up to DKK 4,000, and Instabox up to DKK 4,500.

Simply contact us, and we will then contact the relevant shipping provider to arrange compensation for the package. The payout amount is based on the transaction value of the item.

If the package was not packed securely, you must contact the seller, as it is their responsibility to ensure the package is shipped correctly and safely.

If the seller is unwilling to help, you can contact Reshopper Support via the buyer protection button in the app no later than 3 days after receiving the item.

Please note that we do not provide coverage if dao has made a successful delivery to the front door or mailbox and the package is subsequently stolen. In such cases, you must contact your own insurance provider.

Shipping outside of Reshopper

This is not permitted on our platform; however, if you have proceeded with such a transaction anyway, you must contact the shipping company involved to check if the package is insured. Unfortunately, we cannot assist in these cases.