Buyer Protection includes everything listed below and is essential for offering an even safer and better experience for buyers on our Reshopper platform:

🛡️ Up to 100% coverage for fraud & disputes (up to DKK 10,000)

🔒 Protection against online fraud (scammers)

🚚 Delivery guarantee

💳 Secure integrated payment

🛟 Extended support – our support team is ready to help

To make these Buyer Protection benefits possible, a fee is applied to each transaction. Currently, for transactions involving shipping via Reshopper, the fee is DKK 4 + 4% of the transaction price for Plus members, and DKK 5 + 5% of the transaction price for non-members.

For transactions involving pickup, the fee is currently DKK 3 + 3% of the transaction price for Plus members, and DKK 4 + 4% of the transaction price for non-members.

A Buyer Protection claim must be initiated using the 'Buyer Protection' button at the bottom of the transaction view and must be started within 72 hours.

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Frequently Asked Questions

How does it work?

Am I always covered by Buyer Protection?

I received an item in worse condition than described. What do I do?

Is my information safe with Reshopper?

The item I ordered hasn't arrived; what do I do?

What does secure payment mean?

What does extended support mean?

Is there any documentation I need to provide to make a Buyer Protection claim?

What do I do if I find a fault with the item more than 3 days after receiving it?

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How does it work?

Buyer Protection offers several benefits to the buyer in a secondhand transaction: Reshopper ensures up to 100% coverage of the purchase amount in the event of fraud (max. DKK 10,000), protects against hacking, provides a delivery guarantee, offers extended support, and much more. This means that if a buyer encounters a problem with a transaction, Reshopper will step in to help resolve it. To provide this service and protect all buyers, a fee is added to the transaction: 4 DKK + 4% (3 DKK + 3% for Plus members) for transactions involving pickup, and 5 DKK + 5% (4 DKK + 4% for Plus members) for transactions involving shipping. This amount is added on top of the buyer's bid. The buyer should first try to resolve the issue with the seller; a minimum of 3 photos showing the problem with the item must be submitted for Reshopper to assess the case.

Am I always covered by buyer protection?

If the transaction made via Reshopper’s trading system includes buyer protection, you are covered (requires app version 8.0, released on April 24, 2024). Transactions that take place outside of Reshopper—where payment is made in cash or via MobilePay—are not covered by buyer protection.

I received an item in worse condition than described. What should I do?

If you receive or pick up an item that you believe is in a different condition than described, and the transaction is covered by Reshopper’s Buyer Protection, you must both contact the seller about the issue and file a buyer protection claim within three days of receiving the item. You will need to describe the problem and submit at least 3 photos to our support team. The buyer and seller should attempt to resolve the disagreement together, but if unsuccessful, we can step in to handle the buyer protection case. We will guide you through the resolution process and assess your eligibility for compensation.

Is my information safe with Reshopper?

At Reshopper, we place a strong emphasis on keeping out shady characters. This includes... That is why we use MitID verification and SMS validation for Danish mobile numbers. We make a concerted effort to monitor atypical or suspicious behavior and actively prevent attempts at online fraud and phishing. You can therefore feel completely secure when creating an account and trading with others on the platform. Buyer Protection also means that Reshopper can cover up to 100% of your purchase price if a dispute arises with a seller (up to a maximum of DKK 10,000).

The item I ordered hasn't arrived; what should I do?

If your package does not arrive within the standard delivery timeframe, you can contact our support team by tapping 'Contact support' at the bottom of the transaction page. Once you do this, our support team will receive a notification and get back to you via email.

What does secure payment mean?

Secure payment takes place via Reshopper’s trading system, whether for shipping or private pickup. The amount is charged to the buyer either when they tap 'PAY' after pickup or when the seller drops off the package. You can request the transfer of your payment on the same day. For security reasons, we reserve the right to withhold larger amounts until the package has reached the buyer.

What does extended support mean?

Our support team is ready to assist with both technical issues and disputes between buyer and seller. With Buyer Protection, our support team can now also assess the case and compensate the buyer if fraud has occurred.

Is there any documentation I need to provide to make a Buyer Protection claim?

To enable Reshopper to assess the case, you must submit at least three photos—using the Buyer Protection button—showing the item or issue the dispute concerns, regardless of whether the transaction involved shipping or private pickup. Our support team may request additional documentation (such as photos of the packaging or further photos of any damage).

What should I do if I discover an issue with the item more than 3 days after receiving or picking it up?

When you receive or pick up the item, you should inspect it to ensure everything is in order. If several days pass, it can be difficult for Reshopper to determine whether the item's condition has changed because it was used or because it differed from the description. If more than 3 days have passed, you should contact the seller to see if you can find a solution together.