I have not received my purchase.

Shipping WITH Reshopper Shipping and Buyer Protection

First, track your package using the shipping provider's tracking link to see its current status (you can find this within the transaction details for the package in question).

If you cannot track your package or need further assistance, please contact us so we can initiate a trace with the shipping provider.

If the shipping provider informs us that they cannot locate the package, we will handle the claim with the provider—as part of our buyer protection and seller protection—and reimburse the buyer for the total cost of both the item(s) and shipping.

Shipping OUTSIDE Reshopper Shipping

If a package is sent outside of Reshopper's shipping solution, we unfortunately cannot assist with lost or missing packages, as we do not have access to the tracking number or an agreement with the carrier. You must therefore contact the seller so they can initiate a trace with the shipping company involved.

Please note that all transactions using Reshopper's shipping system are automatically covered by our buyer protection and seller protection. Transactions conducted outside of Reshopper—where payment is made in cash or via MobilePay—are not covered, and it is not permitted to encourage or propose shipping transactions outside of our system.