What do I do if my package is damaged or lost?

If you discover damage caused during shipping, please contact us; we will then contact the relevant shipping provider to arrange compensation for the package. The compensation amount paid out is based on the transaction value of the item.

All shipments are covered by our buyer protection when you use Reshopper Shipping with one of our shipping providers: Dao (up to DKK 2,500), GLS (up to DKK 4,000), Bring (up to DKK 3,000), and Instabox (up to DKK 1,500).

Please remember to contact us as soon as possible after delivery or pickup, and no later than within 3 days. Be sure to send us photos of both the internal and external packaging (showing the shipping label), as the shipping providers require these to assess the compensation claim.

If the package was not packed securely, you should contact the seller, as it is their responsibility to ensure the package is shipped correctly and safely. Please also refer to the section "Pack securely," as the insurance coverage is conditional upon proper packaging by the seller.

As part of our buyer protection for transactions made via Reshopper Shipping, we can also assist if your package is delayed or lost. Contact our support team, and we will get in touch with the shipping providers—Dao, GLS, Bring, or Instabox—to initiate a search for the package. You can contact us by tapping 'Contact support' at the bottom of the specific transaction page. Shipping companies have different deadlines for package searches. Once a search is concluded, a compensation claim process begins, and we can refund your costs if the package is not found.

Compensation is paid out by us once the shipping company has confirmed the claim. Terms may vary between shipping companies, and their specific conditions apply.