Delays

If your package is delayed, we are likely already investigating the reason—so there is no need for you to contact us or the shipping company; we are on it 🙂

No one likes delayed packages, but to ensure the most efficient process, please let Reshopper handle all communication regarding a delay.

Reshopper automatically contacts the shipping company; if you do the same, they spend double the time on the same task, which only slows down their work.

The package isn't moving from the drop-off point

Once a package is dropped off at a parcel shop or parcel locker, Reshopper begins monitoring it. If the package doesn't move from that location within 4 days, we automatically contact the shipping company (they do not wish to be contacted before then).

Response times vary between companies and aren't always as fast as one might hope—but please be patient; the process is underway.

The package has been picked up but is taking a loooong time to arrive

Once a package has been picked up from the drop-off point, the next phase of Reshopper’s monitoring begins. If the delivery is too slow and you haven't received the package within 4 days, we automatically send a new message to the shipping company (we have a direct line of contact, bypassing standard customer service).

If it takes far too long to arrive or goes missing

In that case, the buyer is reimbursed for the full cost of both the items and the shipping. Naturally, the seller is not reimbursed, as they have already received payment for the transaction.