My package hasn't arrived?

If you cannot locate your package and wish to report it missing, please contact Reshopper support, and we will initiate a trace.

All shipments sent via Reshopper Shipping are insured—as part of our buyer protection and seller protection—for amounts ranging from DKK 1,500 to DKK 4,500, depending on the shipping provider used. Simply contact us, and we will then contact the relevant shipping provider to arrange compensation for the package. The insurance payout is based on the transaction value of the item. Read more about Reshopper's buyer protection here.

Delivery leading up to Black Friday and Christmas:

Remember to buy your Christmas gifts well in advance! Delivery times may be longer during both Black Friday and the Christmas season. Shipping companies work hard, but due to the high volume of packages sent during this period, they may not always be able to keep up and deliver as quickly as usual.

• Dao does not deliver packages on December 24–26 or January 1; the deadline for Christmas packages is December 19, but please send them well in advance, as delays can occur.
• Instabox does not deliver packages on December 24–26, December 31, or January 1; the deadline for Christmas packages is December 20, but please send them well in advance, as there may be queues at their parcel lockers.
• GLS (offering both home delivery and parcel shop delivery); the deadline for Christmas packages is December 20, but please send them well in advance, as delays can occur.

Please note that our buyer protection does not cover cases where a gift fails to arrive by Christmas. The shipping company's terms and conditions regarding delivery, package tracing, and compensation always apply.