Content moderation procedures: How you are protected

1. Prohibited content

You can find detailed information about prohibited content in our Terms of Use under the heading "Creating an ad".

2. Automated screening

We use algorithms, including keyword analysis, to proactively analyze ads and ensure they comply with our rules.

3. Human screening

Our customer service team conducts manual reviews of ads using spot checks to ensure they meet our quality and safety standards.

4. Screening via user reports

Users can report content that does not comply with our guidelines. When users report content, we document the complaint and take necessary action. Necessary actions may include removing ads or closing user accounts. We always notify the ad owner via email when an ad is removed.

5. Handling ad deletion

Customer service assesses ad content based on reports and keywords. If an ad violates our rules, it is deleted, and the seller is notified of the reason via email. Repeated violations may lead to the closure of the seller's account.

Information for customers regarding our content moderation

1. How and why is content moderated?

Our customer service team receives and responds to reports or automatically flags ads using keywords. Violations result in the deletion of ads to maintain a safe platform.

2. Basis and process for moderation

Ads are reviewed both manually and automatically based on historical data. These data sources help us identify fraud risks.

3. Illegal material and our response

If an ad violates our rules, we notify the seller of the violation via email and document the incident in the user's account log to prevent future issues.

This approach ensures clear communication and transparency with our customers regarding the handling of advertisements and user activity on our platform.