The app freezes or behaves strangely.

Update

First of all – make sure your phone is updated with the latest software! It’s free and keeps your phone free from known bugs and security vulnerabilities.

You can update the software on your iPhone via: Settings -> General -> Software Update

On Android, this is typically done via: Settings -> System -> Software Update

If you don't have enough space for the update, try deleting apps you no longer use, or delete any movies you’ve downloaded locally to your phone via Netflix or other streaming services to free up space.

Checklist

If your screen freezes or the app is behaving strangely, try these steps in the order listed:

1. Restart the app
2. If step 1 doesn't work, try turning off Wi-Fi and restarting the app
3. If steps 1 and 2 don't solve the problem, try deleting the app and reinstalling it from the App Store / Play Store

If problems persist, it could be due to an ad blocker or content blocker on either your phone or the Wi-Fi access point you are connected to.

In the vast majority of cases, this will solve the problem, but if you continue to experience issues, please email us at support@reshopper.com