Shop safely – avoid fraud

We recommend transacting via Reshopper’s checkout to benefit from seller protection or buyer protection. These include fraud prevention, assistance with disputes, extended support, and the general assurance that the transaction takes place within a framework where Reshopper guarantees a safe and positive experience (much like in a car, where most safety features are invisible on the surface).

When transacting via the checkout, both buyer and seller provide personal information that fraudsters prefer not to disclose; consequently, they will try to conduct the transaction outside the platform.

Therefore, encouraging transactions outside the app is not permitted. Furthermore, if you feel unsure about a transaction or a user, you should either refrain from dealing with that person or contact us at support@reshopper.com.

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Since our inception in 2012, we at Reshopper have encountered various forms of fraud or attempted fraud, particularly involving shipping. However, compared to the total number of transactions, the incidence of fraud is very low, thanks to our efforts to ensure your safety.

Seller does not ship the item

Buyer and seller agree to transact outside Reshopper, and the buyer typically pays in advance via MobilePay. The seller simply fails to ship anything, or sends an empty box.

Had this transaction taken place via Reshopper’s checkout, the funds would not have been released to the seller (provided we were contacted before the transfer); instead, the money would have been refunded to the buyer, and the seller blocked from using Reshopper. If the funds had already been transferred, buyer protection would cover the buyer's total expense.

Buyer never pays

Buyer and seller agree to transact outside Reshopper, and the seller ships the item—but the buyer never pays.

Had this transaction taken place via Reshopper Shipping, the buyer's payment would have been reserved upon acceptance of the deal, and the funds charged once the seller dropped off the package.

Seller trying to lure payment info out of the buyer

In this scenario, it is typically a case of systematic fraud committed by professionals. Their method involves contacting many users in a short space of time and getting them to provide a mobile number or email address; this allows them to conduct communication outside of Reshopper and thereby avoid detection or being blocked.

If they obtain mobile numbers, they often send a link to a fake website designed to look like DAO, PostNord, etc. There, you are typically asked to enter your payment card details to receive your items or money. Do not do this! Once they have that information, things move fast—they are professionals prepared to commit fraud more quickly than you can detect the scam and block your payment card.

⚠️ In short: If a buyer or seller wants to transact outside of Reshopper or sends a link you are asked to click, you do so at your own risk, and such actions are not permitted on Reshopper.

⚠️ If you transact outside the platform anyway, we cannot detect potential fraud, nor can we quickly warn others—meaning you contribute to worsening the problem.

But you do charge seller and buyer protection fees, right?

Yes, Reshopper charges a fee to both the buyer and the seller. The buyer pays 4 DKK + 4% (Plus members pay 3 DKK + 3%), while the seller pays 1.5 DKK + 1.5% (free for Plus members).

In return, the seller gets the following benefits:

1. Access to 150,000+ potential buyers
2. Super easy shipping—no need to print labels or deal with the hassle of buying shipping elsewhere after obtaining the buyer's home address and mobile number
3. No need to spend time dealing with delayed or lost packages (Reshopper Support handles this)
4. Guaranteed payment for the sale

For the buyer, Reshopper Shipping offers the following benefits:

1. Up to 100% coverage in cases of fraud and disputes
2. Protection against online fraud
3. Secure, integrated payment, where, among other things... mobile number and home address (which may be private/unlisted) do not need to be disclosed to the seller
4. Extended support, saving you time dealing with delayed or lost packages (Reshopper Support handles this)
5. Delivery guarantee ensuring the package arrives or is 100% reimbursed if lost

If you, as a seller, dislike the seller protection fee, we recommend pricing your items to allow room for a price reduction.

Spotting a scammer

Signs to look out for:

• The item is highly sought-after or from a reputable brand but is priced suspiciously low.
• The profile is new with little activity, or the seller insists on a bank transfer or instant transfer. If something seems suspicious, please feel free to ask us at support@reshopper.com

If it is a professional scammer from abroad, the text will typically have been translated using Google Translate and may therefore sound a bit odd. However, these translations are improving over time, so common sense and a healthy dose of skepticism remain your best defenses.

We have observed two methods: new profiles being created to rapidly send out a large number of messages, and existing profiles where scammers have obtained passwords and sent messages from those accounts—making them appear more legitimate. However, they will typically try to move the transaction outside of Reshopper so they can influence you without being detected.

How do they get hold of passwords? Often because the password is very easy to guess (e.g., 123456) or is reused across multiple websites; if one of those sites suffers a data breach, the compromised data can be used elsewhere. Therefore, practice good password hygiene—ask someone you know who is knowledgeable about this if you aren't sure how. If you use a simple password or reuse the same one across multiple sites, change it now so that you use unique passwords!

Examples of messages from scammers:

"Hi. I can't see photos of your product. Can you send me photos on Instagram??"

"I just tried to place an order, but they started asking for the seller's phone number; can you send it to me in a chat? 😍🥰"

"I just tried to place an order, but they started asking for the seller's phone number; can you send it to me in a chat? 😍🥰"

"Hi, can you ship via DAO?"

"Hi! Greetings! Are you still selling?"

"Hello, respected seller. I feel like I've finally found what I was looking for. I want to buy your item on Reshopper, but I need to enter your phone number to confirm the payment. Please give me your number."

"Hi, my sister is interested in your product; can you give her your phone number so she can call you?"

"She'll call you later; she has paid for delivery via DAO—check if you've received a message from them?"

"She paid via a secure DAO transaction, and you just need to follow their instructions."

"Wait for the link from DAO; they've sent it to your phone number, and when it arrives, you need to click on it and follow DAO's instructions."

"Hello, my mother would like to buy your product, and she has asked for your number so she can call you."