Operational status

May 21, 2026 13:31

Due to today's payment issues via NETS, accepting offers might behave unexpectedly—you might receive a shipping label even if the transaction hasn't gone through. Do not use that shipping label, as it is not recognized in our system—it will only cause problems! Wait until the transaction is properly accepted (this will be clearly visible in the transaction details) and use only the shipping label shown there; other labels found in the Bring or DAO apps, or in emails from them, are not valid.

May 5, 2026 09:43

We are performing server maintenance these days, so service interruptions may occur. We are monitoring the situation and fixing issues as quickly as possible—if you experience anything unusual, you can always close the app completely and restart it. If the issue isn't resolved immediately, wait 5 minutes and try the same procedure again 🙏🏼

Apr 30, 2026 09:55

There may be issues with accepting transactions. We are working to fix the problem and expect it to be resolved by 12:00. Please simply wait and try accepting the offer again later.

Alternatively, the transaction can be cancelled and a new one created—accepting the new one will work, as only transactions where acceptance was attempted after 19:00 yesterday are affected.

✅ Apr 30 12:02 - The problem has been resolved.

Oct 26, 2025 09:34

Bring is experiencing issues with generating new shipping labels this morning. Please simply try approving the transaction later today.

✅ Oct 26 11:00 - The problem appears to be resolved.

Oct 8, 2025 14:35

GLS is experiencing issues with generating new shipping labels. We are waiting for a resolution.

✅ Oct 8 19:45 - The problem appears to be resolved.

12 Sep 2025 22:18

Bring is (once again) experiencing issues with generating new shipping labels. We are waiting for updates.

✅ 13 Sep 08:11 - The issue appears to be resolved.

12 Sep 2025 06:45

Bring is experiencing issues with generating new shipping labels. We are waiting for updates.

✅ 12 Sep 08:57 - The issue appears to be resolved.

31 Mar 2025 09:41

Some banks (Nordea, at least) have experienced system issues today, meaning payouts to a number of accounts could not be processed. Simply set a new payout date for your transaction (if prompted to correct your account number, just save/update it).

6 Feb 2025 08:55

GLS is experiencing a fault in their tracking system, so we are not receiving information regarding parcel drop-offs or other package updates. The issue has been ongoing since 9 PM yesterday, Wednesday.

The timeframe for a resolution is unknown; we are awaiting a status update.

ℹ️ 17:26 - GLS has not been able to fully resolve the issue. However, it is partially working, so updates do eventually go through.

✅ 7 Feb - GLS has resolved the issue.

19 Jan 2025 11:19

GLS may be experiencing tracking system issues again, so we are not receiving information about parcel drop-offs. If it takes more than 30 minutes for the parcel to appear as "dropped off" in your Reshopper app, please message us with a copy of the drop-off SMS or receipt, and we will register it.

GLS has been informed of the issue.

12 Jan 2025 09:29

GLS is experiencing a fault in their tracking system, so we are not receiving information about parcel drop-offs. The problem has been ongoing since sometime yesterday, Saturday.

We have no timeline for a resolution from them, so for now, you can send a copy of your SMS receipt to us at support@reshopper.com and we will mark it as dropped off in our system.

ℹ️ 18:26 - GLS has still not been able to resolve the issue. Packages awaiting an update will not be cancelled but will be picked up once GLS sends a status update again. It is no longer necessary to send a copy of the SMS receipt.

✅ Jan 13, 15:05 - GLS reports that the issue is now resolved.

Dec 13, 2024 12:49

Here is an overview of the shipping providers' Christmas deadlines:

Dao does not deliver packages on Dec 24–26 and Jan 1 – the deadline for Christmas packages is Dec 19, but please send them well in advance, as delays may occur.

Instabox does not deliver packages on Dec 24–26, Dec 31, and Jan 1 – the deadline for Christmas packages is Dec 20, but please send them well in advance, as there may be queues at their lockers.

GLS (offering both home delivery and parcel shop delivery) – the deadline for Christmas packages is Dec 20, but please send them well in advance, as delays may occur.

Nov 28, 2024 19:44

We have temporarily deactivated Instabox due to high volume at their sorting facilities (Black Week).

✅ Dec 11, 13:44 - Instabox has been reactivated.

Oct 30, 2024 09:29

We are making some changes – items are temporarily unavailable, but will be back ASAP!

✅ 09:38 - The issue is resolved.

Oct 1, 2024 06:56

There are currently issues loading items in the app, affecting both the feed and your own items.

The items aren't gone; they simply aren't displaying. There will also be issues with accepting transactions.

We are working on a solution.

✅ 09:22 – The issue has been resolved. The problem was caused by internal network issues at a data provider.

12 Sep 2024 08:51

There are issues making payments with both Visa and Mastercard – there is nothing wrong with your payment card.

You may find that transactions you try to accept cannot be completed if the buyer is using a Visa or Mastercard. Likewise, as a buyer, you cannot place new bids.

We are awaiting a solution from our payment provider.

ℹ️ 12:59 – Still no solution, and no announcement regarding an expected resolution time.

✅ 14:13 – The issue should now be resolved, and payments are going through as normal.

01 July 2024 10:00

Holiday season has begun. To allow our small team to take time off without starting the day with work, we will be delaying some of the daily payouts over the coming weeks. This means payouts may be delayed by up to 10 business days from the original payout date. We apologize for the delays and appreciate your understanding. If you have further questions regarding payouts, please contact us at support@reshopper.com 🙂🏝️

17 June 2024 07:23

Since yesterday, GLS has experienced issues booking new shipping labels. We are awaiting a resolution from them.

✅ 17 June 08:48 – The issue appears to be resolved.

3 June 2024 15:27

Payouts from sales are delayed due to technical issues at NETS. We are awaiting their timeline.

✅ June 24, 12:52 - The problem is resolved! All delayed payouts are on their way, and the issue with saving Dankort details has also been fixed 🎉

ℹ️ Update June 20 - Solution in progress!

ℹ️ Update June 17 - Despite daily contact with Nets, they have still not managed to fix the error (Reshopper is not the only one affected). We still don't know when a solution will be ready, so we are trying to work around the problem 😒

ℹ️ Update June 13 - Nets still hasn't fixed the error, and we cannot get a clear answer on when they expect it to be resolved 😞

ℹ️ Update June 11 - Nets' fix scheduled for last night was postponed until tonight 😞

ℹ️ Update June 10 - Nets is still experiencing issues. They have stated that they will try to fix the error again tonight. Fingers crossed 🤞🏼

ℹ️ Update June 7 - Nets is still experiencing issues. Yesterday, we managed to process two-thirds of the failed payments. Nets indicates that the problem might be resolved by Monday (14 days after the error occurred).

June 2, 2024, 11:04

GLS is having trouble booking new shipping labels. We are awaiting their solution.

✅ June 2, 13:20 - The problem appears to be resolved.

April 30, 2024, 21:27

Once again, it appears that GLS tracking is not updating to show that packages have been dropped off; we are waiting for a solution from GLS. Please email us at support@reshopper.com if you want your package registered.

✅ May 1, 08:20 - The problem appears to be resolved.

18 Apr 2024 20:02

It appears that GLS tracking is once again failing to update with the status that packages have been dropped off; we are waiting for a solution from GLS. Please email us at support@reshopper.com if you would like to have your package registered.

✅ 19 Apr 08:20 - The issue appears to be resolved.

28 Mar 2024 08:49

It appears that GLS tracking is not updating with the status that packages have been dropped off—this is how we know a package has been handed in. We are trying to find out if GLS is working on a solution.

09:27 - GLS confirms that package update data is delayed following a server outage yesterday.

09:31 - Timeframe for a solution is unknown. Please email us at support@reshopper.com if you would like to have your package registered.

✅ 15:37 - The issue appears to be resolved.

26 Mar 2024 13:57

Due to delayed fund transfers between payment gateways and banks over the Easter holidays, payouts from sales will also be delayed. We issue payouts as we receive payments for dropped-off packages (this normally takes 3 business days, but the holidays are affecting the schedule).

17 Jan 13:21

The payout issue has now been resolved, and all payouts have been processed.

16 Jan 09:21

Payouts from sales are delayed due to technical issues with generating bank files. We expect a resolution later today.

Update 13:10 - Spar Nord has reported an error affecting business transfers. We are awaiting a resolution.

13 Jan 09:32

There have been issues displaying the QR code required to drop off GLS packages.

It is resolved now; we apologize for the inconvenience 😕

Dec 22, 12:00

Due to delayed fund transfers between payment gateways and banks over the Christmas and New Year period, payouts from sales will also be delayed. We issue payouts as we receive payments for dropped-off packages (this normally takes 3 business days, but public holidays affect the schedule).

Dec 5, 10:52

Creating new Instabox shipments is currently unavailable, as many of their lockers are full due to Black Friday and Christmas shopping.

Expect a delay of a few days before they reopen.