FAQ - Owner

Automatically translated from Danish

Contents

Want to send clothes for sale?

You can get help selling your clothes by creating a shipment here: Create shipment

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What is an Expert?

An Expert is another private Reshopper user who has signed up to help sell clothes for other users.

You get to clear out your closet, and you both make money from the pre-loved clothes 🙌🏻

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How does Expert Selling / Sending clothes for sale work?

It works like this:

  • You book a shipment here and use the shipping code we provide to send the clothes
  • The Expert receives the clothes and lists them on Reshopper with photos and descriptions
  • The Expert handles the sale, including communication with buyers
  • Once the clothes are sold, you receive the money in your account 💸

Who sets the price for the items?

Our Reshopper Experts are experts at selling on Reshopper. That is why they determine the price of the items and how they are presented (text and images).

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What can I send?

We only accept items that meet these criteria:

  • Within the categories of Children's Clothing and Footwear (not adult-sized clothing that happens to fit children)
  • Can be sold for a minimum of 30 kroner
  • Are in saleable condition
    • Free of stains or marks
    • Free of holes
    • Odor-free and fragrance-free
  • Are from an approved brand
    • We do not accept items from Shein or Temu, nor do we accept counterfeit goods. All other brands are welcome!

What happens to the clothing that isn't put up for sale?

If the items do not meet the criteria above, the Expert reserves the right to dispose of them without further notification once you have approved the submission. You will be charged a handling fee of 3 kroner per item that fails to meet the criteria; this fee will be deducted from your first sale. If you wish to have the rejected items returned, you must pay the shipping and handling fees immediately.

See the full price list here.

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How much can I send?

You can send as much as you like—but no more than what fits in a single moving box at a time.

If you have more than that, you need to create multiple shipments.

You can create shipments right here: Create shipment

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How much do I earn?

You receive

  • 60% of the item's price
  • If an item sells for more than 300 kroner, you receive 75% of the amount exceeding 300 kroner. For example, if an item sells for 400 kroner, you receive (0.6 × 300) + (0.75 × 100) = 255 kroner.
  • Minus 6 kroner per item in handling fees
  • If the item has been in stock with the Expert for more than 90 days, an additional 2 kroner per sold item is deducted for each month (or part thereof) Example

The Expert sells 4 items for you for a total price of 400 kroner. The items have been in stock with the Expert for 4 months.

You receive:

  • 60% of 400 kroner = 240 kroner
  • Minus 4 × 6 kroner handling fee = 216 kroner
  • Minus 4 × 2 kroner storage fee (2 kroner for each sold item for 1 month) = 208 kroner

See the full price list for services here.

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Can I see when my items have been listed and track sales?

View the items

You can view the items the Expert has listed for you:

Track sales

You receive a notification and an email every time an Expert sells items for you.

You can also always view an overview of the sales Experts have made for you:

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What happens if my items don't sell?

When the items have been in stock for 9 months, you will be asked to choose between:

  • Having the items returned to you at your expense, including a handling fee of 3 kroner per item + shipping
  • Letting the rights to the items pass to the Expert

When you send in items, they have a sales period of 9 months. A handling fee of DKK 6 per item plus shipping costs applies if you request to have your items returned before the sales period has ended.

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Where does the Expert store the items?

Remember, the Expert is an expert at selling on Reshopper. Naturally, this means the Expert stores the clothing safely and properly—exactly as they would with their own items for sale 🙌🏻

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What happens if my package gets lost in the mail?

Fortunately, this happens very rarely! Should the worst happen, compensation for Expert shipments is based on the maximum potential earnings from the sale on Reshopper. It is therefore a good idea to take a photo of the shipment's contents before sending it, so the contents can always be documented. If the contents are not documented, the value is calculated based on the average price of all Expert items multiplied by the number of items in the shipment. Please note that the maximum compensation payable is DKK 3,000.

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FAQ - Owner | Reshopper Help